WASHINGTON D.C. – US tax authorities are not acting on complaints about tax professionals, with some reports remaining ignored for more than 2 months at a time.
The US Inland Revenue Service does not possess the necessary processes required to ensure that complaints about tax preparers are handled in an effective and timely manner, according to information contained in a new report issued last week by the independent watchdog Treasury Inspector General for Tax Administration (TIGTA).
The experts of TIGTA examined the records of 8 354 complaints about tax prepares received by the IRS during the 2012 and 2013 calendar years, and found that no work has yet even begun to address the issues raised in 3 953 of the report.
Further, at the time of the examination, 1 920 of the complaints had been held for more than 60 days without any work processes being launched.
The IRS also lacks processes to efficiently track how complaints are referred, and whether they are resolved.
It is estimated that approximately 77 million of the individual tax returns submitted to the IRS in 2013 alone were completed by a tax preparer.
Photo By: Alan Cleaver